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Communication Skills for Pharmacists:
Building Relationships, Improving Patient Care,
3rd Edition
by Bruce A. Berger
Copyright
Preface
Acknowledgments
Contributors
Chapter 1.
Caring, Covenants, Codes, and Commitment
Chapter 2.
Developing the Relationship
Chapter 3.
Choosing to See Patients as People
Chapter 4.
Listening and Empathic Responding
Chapter 5.
Patient Counseling
Chapter 6.
Managing the Angry Patient
Chapter 7.
Assertiveness
Chapter 8.
Conflict Management
Chapter 9.
Helping Patients with Change
Chapter 10.
Interacting with Physicians
Chapter 11.
Supportive Communication
Chapter 12.
Choosing an Appropriate Response
Chapter 13.
Persuasive Communication
Chapter 14.
Immediacy: How Word Choice and Nonverbal Cues Affect the Relationship
Chapter 15.
Cultural Competence
Chapter 16.
Communicating on Sensitive Topics
Chapter 17.
Communicating with Patients Who Have Literacy Limitations