When we encounter patients, we can see them as people with a wide range of feelings, hopes, aspirations, strengths and weaknesses (the responsive way). Or we can see them as irrelevant, unimportant, or unworthy of our help—as objects that can hinder us or can help us accomplish our own goals (the resistant way). Our choice of the responsive way or the resistant way determines how we see other people and how we act toward them. This chapter uses a “pharmacy fable” to explore the